Shipping Policy

Welcome to Uzumi Enterprise! We strive to provide you with the best service and ensure your Uzumi Collagen drinks reach you promptly and safely. Please review our shipping policy below:

Processing Time
All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays.

Shipping Rates and Delivery Estimates
  - RM7 flat rate for orders under RM200
  - Free delivery for orders RM200 and above within Peninsular Malaysia. Separate delivery fees apply for East Malaysia.
Delivery delays can occasionally occur.

Shipping Destinations
Now available for delivery across Malaysia, including East Malaysia.

 

Shipping Confirmation & Order Tracking

You'll receive an email with a tracking link to monitor your parcel's delivery status through our courier services.

Damages

If you received your order damaged, please contact us directly at support@uzumicollagen.com. We will work with you to resolve the issue and offer the best possible assistance.
 

Please save all packaging materials and damaged goods before reaching out.

Returns and Refunds
 

Our Purchase Policy provides detailed information about options and procedures for returning your order.
 

For any questions regarding our shipping policy, please contact us at support@uzumicollagen.com or call us at 010-765 6088.

Thank you for shopping with Uzumi Collagen!